Chapter 6 of 6 · Admin & Platform
Helpdesk tickets & asset management
Run an internal helpdesk with SLAs and track company assets through their lifecycle.
Coming soon — not available yetMost of what this article describes isn't built yet. The ticket page at App → Helpdesk only shows the requester, category, priority, status and description — there's no assignee, comment thread, SLA countdown or CSAT rating. The knowledge base and escalation rules pages are placeholder text with no real content or configuration behind them. Asset records at App → Assets are read-only beyond creation — there's no assign/return/transfer/retire lifecycle, and the asset request portal is also a placeholder with no working form.
What's actually available today
- Basic ticket creation and a ticket list at App → Helpdesk.
- Basic asset creation and a register at App → Assets.
We'll update this article once tickets and assets get their full lifecycle features.