Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions to Comsky HRMS, operated by Comhard Technologies Pvt Ltd, may be cancelled and when fees are refundable. It forms part of, and should be read together with, our Terms & Conditions. Comsky HRMS is a subscription software-as-a-service product; the terms below reflect the nature of recurring SaaS billing.

Subscriptions are offered on recurring billing cycles (for example, monthly or annual) as described at the time of purchase. Recurring fees are billed in advance for each cycle and, unless cancelled, renew automatically at the then-current fees.

All fees are exclusive of taxes; GST and other applicable levies are charged in addition, and a valid tax invoice is issued for each billing period.

Where a free tier or trial is offered, it is provided without charge and no payment is due for it, so no refund arises. We may change or discontinue free offerings at any time. You may stop using a free tier at any time from your account settings.

You may cancel your Subscription at any time:

• From your account or workspace settings, or by contacting us at billing@comsky.in;
• Cancellation stops the next automatic renewal. Your access continues until the end of the current paid billing cycle, after which the Subscription ends;
• After the Subscription ends, you may export your Customer Data during the retrieval window described below.

Because the Service is provided on a subscription basis and access is made available for the full paid period:

• Fees already paid for the current billing cycle are generally non-refundable, and cancellation does not entitle you to a refund for the unused portion of a cycle;
• For annual plans, a pro-rata refund may be considered at our discretion for the unused whole months remaining, net of any discount attributable to the annual commitment and any non-refundable items below;
• Refunds may be provided where required by applicable law, or where a paid Service is materially unavailable due to our fault and cannot be remedied — in which case a service credit under the SLA is normally the remedy (see below);
• Duplicate charges or demonstrable billing errors will be refunded once verified.

Unless required by law, the following are non-refundable: one-time setup, implementation, migration, data-import or training fees; usage-based or overage charges already incurred; add-ons and third-party pass-through charges; and any fees for a billing cycle already commenced. Discounts and promotional credits have no cash value.

For customers on eligible paid plans, availability shortfalls are addressed through service credits rather than cash refunds, as described in our Service Level Agreement. Service credits are applied against future invoices and are the sole and exclusive remedy for the availability commitments covered by the SLA.

Where a refund or credit is approved for an invoice on which GST was charged, it will be processed in accordance with applicable GST law, typically by issuing a credit note. Any tax adjustment will follow the requirements and timelines under the GST law in force. Refunds are made to the original payment method or by another mutually agreed method.

To request a refund or raise a billing query, contact us with your workspace name and invoice details:

• Email billing@comsky.in within 7 days of the charge you are querying;
• Include the invoice number, the amount and the reason for the request;
• We will review and respond within a reasonable time, and approved refunds are typically processed within 7–14 business days of approval, subject to your bank or payment provider.

After a Subscription ends, you may export your Customer Data for a retrieval window of thirty (30) days, unless a longer period is required by law or agreed in writing. After the retrieval window, Customer Data may be deleted or anonymised in the ordinary course, subject to any statutory retention obligation. We recommend exporting payroll registers, payslips and statutory artefacts before cancelling.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of the Service pending resolution. Amounts genuinely due remain payable.

Questions about this Policy or your billing can be sent to billing@comsky.in. Comhard Technologies Pvt Ltd, registered office: [Registered office address], India · GSTIN: [GSTIN].